APPLICATION EXAMPLE – CALL CENTER ROSTERING OPTIMIZATION
Make multi-seat, multi-task, multi-line schedules for call center.
Customizable constraints, divided into “hard – medium – soft” (e.g., seat limits, minimum separation between consecutive shifts, free Sunday/free weekend distribution, fair distribution of morning/afternoon/evening shift, weekly alternation, shift homogeneity, and many more).
Car-sharing support and scheduling optimization of agents traveling together.
Overtime, vacations and permits optimization.
Specific team planning.
All of these features are easily extensible.